FAQ

Modified Monthly questions, answered

Plain answers about price, shipping, proteins and cancelling. If yours is missing, use the contact page.

Price and terms

How much is the first box?

$1, with free shipping.

What is the renewal price?

$50 every month, plus taxes. Your subscription renews automatically until you cancel.

What is the three shipment minimum?

The $1 offer needs three paid shipments: the $1 box and two $50 boxes, plus taxes.

What is the $49 option?

If you want to leave before the third shipment, you can pay a one-time $49 early cancellation charge. Cancelling before your first box is fulfilled is free. The wording is in the subscription terms.

Shipping and gifts

When does my first box ship?

Within 1 to 3 business days.

Is shipping free?

Yes, on every box.

Can I send a box as a gift?

Yes. A box can ship to an address that is different from yours. Remember that it is a subscription and renews until it is cancelled.

What about two pets?

Order one box per pet. Pets in the same home get the same lineup.

Skipping and cancelling

How do I cancel?

Before your first box is fulfilled, cancel free for a refund. After the third shipment, cancel any time before your next billing date in your account at sniffandshift.com/account or by emailing support@sniffandshift.com. See the cancellation policy.

Can I skip or pause a month?

Yes. Use your account or contact us. Skipping or pausing changes timing only; it does not count toward the three shipment minimum.

How do I manage my subscription?

Through your account on sniffandshift.com, where checkout and subscriptions are handled.

The box

Is it dog or cat only?

Both. Pick Dog or Cat when you order. Read more on the dog box and cat box pages.

Can I leave out proteins?

Yes. Name the proteins your pet loves and the ones to skip in the note when you order.

Does it include toys?

No. It is treats only.

Where are the treats made?

In small batches in our Malvern, Pennsylvania kitchen. They are single ingredient treats, freeze-dried or air-dried. Some use a non-meat base, such as Greek yogurt or cheddar.

Can I add extra treats?

Yes. Add-ons through the subscription portal save 15% and ship free with the box.

Is it a good gift?

It can be. Just tell the recipient up front that it renews until cancelled. See how it works.

How does it compare to other boxes?

It is treats only, made in our own kitchen, with dog and cat boxes. Our BarkBox alternative page has a side by side look.

Ready to start?

Free shipping on every box.

5.0 from 3 reviews

$1first boxthen $50 every monthFree shipping on every box

Who is the box for?
  • Made in Malvern, PA
  • Free shipping on every box
  • Checkout on Sniff and Shift's Shopify store